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Set up atnt home phones for voip9/20/2023 Phone menus can be simple or complex, all depending on the nature of the business. Think of an phone menu like a tree of events, or a flowchart. With an automated phone service, calls are managed through a central system and then routed to employees and other destinations. What is a Phone Menu?Ī phone menu provides an automated greeting that routes callers through options via their telephone dialpad (ie press 1 for sales, 2 for support, etc.) Businesses use automated phone menu systems to provide information to callers and automate call routing. Phone menus generally direct callers to an operator, various departments, and employee extensions, and can also be useful for providing answers to frequently asked questions. Each number on the keypad routes the caller differently depending on their selection in the phone menu greeting. Phone menus are also known as IVR menus, automated attendants, or virtual attendants. Companies use phone menus to handle incoming calls more efficiently and provide information to callers 24/7/365.
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